Frequently Asked Questions

Have questions? Read some of the most common answers here. If you still have a question please contact support here.

Delivery & Returns

How long will it take for my order to arrive?

All our parcels are despatched via Expedited shipping by Amazon fulfilment.

99% of orders are delivered in 1 to 3 days.

If your order does not arrive within 7-working days we will send out a free replacement.

How much does it cost for shipping?

We charge a flat fee of £3.00 for delivery, all orders over £50.00 qualify for free shipping.

When will my order be dispatched?

Same day dispatch for all orders placed before 15:00 pm Monday to Friday. Orders placed over the weekend will be dispatched on Monday.

How do I know when my order has been shipped?

You will receive an email to notify you once your order has been dispatched with your tracking number.

Can I cancel and or amend my order?

Yes, please contact or support team as soon as possible if you have made a mistake during the ordering process or wish to cancel your order before it is despatched.

How do I return my order for a refund?

We offer a 30 day returns on all unused, sealed MAGSUPPS products.

Simply reach out to our support team and we’ll provide you with a free returns label to ship back the products & we’ll refund you in full – no questions asked.

You can read more about our returns policy here

Do you ship internationally?

At this time we only sell and ship our products within the United Kingdom.

Payments & Subscriptions

What payment methods do you accept?

We currently accept: Visa, Mastercard, and most UK debit cards.

Is it safe to you order through your site?

Very! We use a third-party payment gateway that has top level PCI compliance. Your data is stored securely and encrypted for banking security.

How do I setup a monthly subscription?

On the product pages you have the option to subscribe to a monthly or every two month order of MAGSUPPS for a discounted rate.

There is no minimum contract and you may cancel anytime.

How do I cancel my subscription?

You can cancel your MAGSUPPS subscription at any time from your account page or by reaching out to our friendly support team.

MAGSUPPS® Magnesium Suplements

Where are your supplements manufactured?

MAGSUPPS magnesium supplements are made right here in the UK in a state-of-the-art Oxford facility meets some of the strictest quality and safety standards in the world with ISO and GMP certification.

Are your supplements safe?

Yes. For most people, magnesium supplements, including this one, are generally very safe and well-tolerated when taken at the recommended dose. However, magnesium supplements may not be suitable for people with certain medical conditions, such as kidney disease. Magnesium can also interact with some medications and affect how they work. If you have a medical condition or you’re taking medication, it’s best to discuss magnesium supplements with your doctor first to make sure they’re safe for you. 

Are your supplements suitable for vegans & vegetarians?

Yes. The capsule is made from plant-derived ingredients and there are no animal ingredients.

Can your supplements help with magnesium deficiency?

Yes. Our magnesium complex uses the three types of magnesium with the highest absorption rate. That means they’re the best types for boosting your overall magnesium levels.

Do your supplements have any side effects?

The most common side effects of a magnesium supplement are nausea, diarrhoea and cramping. This is rare with magnesium glycinate and magnesium malate, but slightly more common with magnesium citrate. However, our supplement is formulated to minimise this risk while maximising the benefits. If you do experience digestive side effects, they usually resolve quickly, but you may wish to lower your dosage until you find a more comfortable level for you.